Do you know you can resolve the majority of issues yourself and get faster support? Just follow the list below.

note: For any customization, please seek help at WordPress Jobs Network.

1. Conflicts & Bugs

  • Update your WordPress, theme, framework and plugins
  • Disable plugins (one by one) & find the one responsible for the issue
  • Empty your browser, CDN and any other cache
  • If you’re having plugin difficulties, switch to a default WordPress theme (If the problem disappears, then your theme is responsible and you need to contact the theme developer)

2. Read the Documentation

3. Submit a Ticket

  • Use CodeCanyon or WordPress.org Support Forums
  • Be specific
  • Provide a link
  • Make sure your website is viewable

CodeCanyon plugins: You need to unpack them first and then upload them.